Piazza Castello | Dimora Reale Torino

1. When making a Booking, you agree to the applicable conditions, displayed during the booking process.

2. In the case of cancellation of the reservation or no-show, the extra cost of cancellation / no-show and any refund will depend on the respective conditions of the rate and services booked.

3. Some bookings cannot be canceled for free, while others can only be canceled for free before a deadline (depending on the rate type and conditions applied).

4. If you are concerned that you will not arrive on time, please contact us and let us know when you plan to arrive so that your booking will not be canceled. In case of delay, we will not be responsible for the consequences (for example the cancellation of the reservation or any extra costs that may be charged).

5. As the person making the Booking, you are responsible for the actions and behavior (in relation to the Travel Experience) of all members of the group. You are also responsible for obtaining their consent before providing us with their personal data.

Dear user,
in thanking you for visiting our site, below you will find all the useful information to understand the purposes and methods of processing your personal data, as well as any other information required by the General Data Protection Regulation EU No. 679/2016 (" GDPR "or" Regulation ") to art. 12, 13, 14.
Holder of the treatment
The data controller is Maison Métropole Srls (hereinafter "Maison Métropole" or "Owner"), with registered office in Turin, Strada Val Pattonera 146/17, 10133, and can be contacted via the following contact details:
Mobile phone: +39 331 4777843
Mail: [email protected]
Type of data processed

The data that Maison Métropole can process refer to the following categories:
1. Site visitor navigation data
This is anonymous navigation data in order to monitor and guarantee the technical functioning and performance of the site itself.
2. Data provided voluntarily by the user
This is mainly the data you provide, functional to identifying your person and necessary to route the correct management of the booking of your stay at our facilities (for example to proceed with check-in) and your requests for information of a nature. commercial, such as, by way of example: name, surname, mobile or landline telephone number, email address.
3. Data provided voluntarily by the user via WhatsApp Business
This is mainly the personal data provided by you which will be processed with the support of WhatsApp Business via web and / or mobile, versions for IOS, Android, Windows and Mac.
4. Detection of video surveillance images in real time in the structure (if present)
Some of our facilities may be equipped with context surveillance cameras that film the common areas (for example positioned at the entrances and / or corridors of the structures) to ensure your safety and protect the assets inside the structures. The video cameras, where present, are always deactivated by default and do not record images. Therefore, they could be activated by the Owner to view the premises in real time following reports received from Customers for security purposes and / or protection of material assets from damage and disrespectful behavior. This processing is necessary for the pursuit of the Data Controller's legitimate interest in securing its facilities and material assets present, as well as, in particular, to ensure the safety of its Customers who stay within our facilities. The images can be viewed live only in case of reports and / or requests for assistance from customers and / or needs and are not recorded.
Data retention and retention times
In accordance with the relevant legislation in force and with this information, your data will be kept for a period of time allowed and not exceeding that necessary to achieve the purposes for which they are processed and for the time necessary to provide the service and provide you with the requested information. Your data may be retained further only for the time in which the Maison Métropole is subject to retention obligations for tax or other purposes required by law and / or regulations.
Purpose of the processing of your personal data
The processing that Maison Métropole intends to carry out, on the categories of personal data indicated above, has the following purposes:
1. Website visitor browsing data collection
As a visitor to the site ("user") Maison Métropole processes your anonymous browsing data in order to monitor the technical functioning and performance of the site itself. These data are necessary to guarantee you a correct navigation within it and a correct provision of its functions as better indicated in our "Cookie policy".
2. Booking and management of the stay
Maison Métropole processes your data, voluntarily provided, to manage reservations at our facilities and any further requests for commercial information that you receive through:
• filling in the form to send your information request in the "Request Info" section of the site;
• filling in the form in order to continue with the confirmation of your booking.
In addition, Maison Métropole processes your data, voluntarily provided, to manage all other requests for information that are received via the e-mail address available to users on the pages of the site, in view of the provision of the requested information.
3. Management of your requests for assistance and / or requests for information via WhatsApp Business
To improve and facilitate the user experience and provide prompt feedback, Maison Métropole processes your data, voluntarily providing

Specific Information for Maison MétropoleApp
The Maison Métropole App, available for download on the App Store and Google Play, is used by the user to access doors within the facility and may request the use of the user's location. If explicitly requested by the application, this permission is solely for ensuring its proper technical functioning. User location data is not collected by the data controller.